Sunset Mallee Olives
 
 

2016 Terms and Conditions for Ordering and Our Product Guarantee

Placing and Accepting Orders

Ordering from our site is easy. Pressing the 'Add to Cart' button will open a PayPal Australia secure order page where you can add the quantity of item you require and pay securely with your Visa or Mastercard. Alternatively if you have a current PayPal account, you can log in to pay with PayPal.

Delivery

We dispatch items within 2 business days after your payment has been received, via Registered Post. All goods purchased from us are fully Insured against loss or damage in transit. We Guarantee delivery.. If you do not receive your item/s within 5-7 days, please click here to contact us.
 
Delivery times within Australia are usually between 2 to 7 days depending on your location. But we cannot control delivery times so therefore we will not accept liability for any loss or damage you may incur arising from a late delivery. You agree that a late delivery does not constitute a failure of our agreement in any way.
 
You must also provide the correct delivery address details at the time of ordering. If you provide the wrong address we are not obliged to send out another item to the correct address at our expense. We will not accept liability for any loss or damage you may incur arising from you having provided us with an incorrect delivery address.
 
You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Cancellation

If you need to cancel an order please click here to contact us immediately. If the item/s have not yet been dispatched from our premises at the time of your cancellation request we will accept your request and refund the total amount minus a 5% surcharge.
 
Orders that have allready been dispatched prior to your cancellation request will be subject to our terms and conditions under Returns and Exchanges below.
 
We reserve the right to remove or edit content or cancel orders at our sole discretion at any time. We will not be held liable for loss or damage arising from the exercising of these rights.

Our Guarantee Of Quality

Upon delivery we guarantee that all of our olive oil and olive products:
  • comply to International Olive Oil Council (IOOC) standards for which they are labelled
  • are 100% Australian grown, produced, and packaged
  • are of equal quality and taste regardless of the size, volume or shape of the packaging
  • meet the required Australian food standards code
  • the packaging is not damaged or tampered with and is of usable quality

Returns and Exchanges

If you happen to receive item/s that have been damaged in transit, we will happily organise an exchange. You must contact us and inform us of the condition of the goods, organise to return, and return the damaged goods within 14 days of the purchase date.
 
We will then dispatch you a replacement item at our cost (subject to availability), or refund the full purchase price, once we receive the return. We will also refund you the delivery cost for the return of the product to our premises, once we are satisfied that the product/s are defective.
 
Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to us.
 
 
We currently accept the following methods of payment :

Bank Deposit or EFT

If you wish to pay by Bank Deposit please contact us using the form on our contact page and include your order details. Your order will be manually processed by one of our customer service team who will provide our bank account details for payment. Please note that some electronic transfers can take up to three working days to process which may delay your order.

Credit Card

You can pay with your Visa or Mastercard securely via PayPal by pressing the "Buy Now" button where you will be redirected to a PayPal secure checkout.

PayPal

We accept PayPal payments. Paypal is an easy and safe way to pay and is free for buyers. Please visit www.paypal.com.au for more information.

Customer Contact

 
 
 
 
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